Legal

Last updated: 2025

Please read these terms of use carefully. These terms constitute a legally binding agreement between you and Unfiltered Medicine (“UM,” “we,” “our,” or “us”). By accessing or using our website, mobile applications, or related services (collectively, the “services”), you agree to be bound by these terms and our Privacy Policy. If you do not agree, you may not use the services.

- UM is not a medical group, hospital, or pharmacy. The services are a technology and administrative platform that connects you with licensed, independent clinicians and coordinates pharmacy fulfillment. All medical decisions are made exclusively by the independent clinicians who provide your care.
- The services are not for emergencies. If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department. Do not delay seeking in-person care because of information obtained through the services.

We may revise these terms from time to time. Updates will be posted with a new “last updated” date at the top of this page. Your continued use of the services after such updates constitutes acceptance of the revised terms.

Our Privacy Policy explains how we collect, use, and share your information, and is incorporated into these terms by reference. Please review it carefully.

1. Services overview, availability, and eligibility

1.1 What Unfiltered Medicine provides Unfiltered Medicine operates a digital platform that:

- Facilitates access to licensed, independent clinicians for telehealth consultations and related clinical services;
- Coordinates with partner and third-party pharmacies for prescription dispensing and shipment;
- Provides digital tools (intake forms, secure messaging, scheduling, reminders, refills, health education content);
- and Supports administrative services, including billing, membership management, and customer support.

UM is not a medical group, hospital, or pharmacy. UM does not practice medicine, dispense medications, or provide professional healthcare services. All clinical decisions are made exclusively by the independent licensed clinicians who provide care.

1.2 No emergency or urgent care

The services are not intended for emergencies. If you believe you are experiencing a medical emergency or a mental health crisis, call 911 immediately or go to the nearest emergency room. Never delay seeking in-person care based on information obtained through the services.

1.3 Geographic Scope

Our services are available only to patients located within Texas and New Mexico, where UM and affiliated clinicians are authorized to operate. Certain products or services may not be available in every state. You must physically be in a participating state at the time of your telehealth visit.

1.4 Age and Capacity Requirements

You must be at least 18 years old to use the services(and potentially 21 or older for some offerings). By using the services, you represent and warrant that:
- You meet the applicable minimum age requirement;
- You have the legal capacity to enter into these terms;
- You are physically located in a state where UM and affiliated clinicians are authorized to deliver services;
- and All information you provide is accurate, truthful, and complete.

1.5 No Guarantee of Clinical Approval

Meeting eligibility criteria and completing intake forms does not guarantee that you will be prescribed medication or accepted into treatment. All clinical decisions, including whether treatment is appropriate, are made solely by the independent clinician.

1.6 Insurance Exclusion

UM and affiliated clinicians generally do not accept Commercial Insurance, Medicare, Medicaid, or any other government or third-party payor programs. All services are provided on a self-pay basis. You agree to be financially responsible for all charges and agree not to submit claims for reimbursement to any government health program.

2. How the Platform Works & Telehealth Consent

2.1 Technology Platform

UM provides access to an online platform that allows patients to: create an account, communicate securely with independent clinicians, receive evaluations, and arrange shipment of prescribed medications through third-party partner pharmacies. UM provides only technology and administrative support. UM does not control or interfere with the medical judgment of independent clinicians or the dispensing decisions of pharmacies.

2.2 Telehealth Informed Consent

By using the services, you acknowledge and agree that:
- telehealth involves electronic communication of your health information;
- it carries inherent risks (like technical failures); you may always choose in-person care;
- and by continuing to use the services, you give informed consent to receive care via telehealth.

2.3 Clinical Relationship

All clinical services are provided by licensed, independent clinicians. UM does not guarantee that a prescription, treatment, or refill will be provided. Decisions are made exclusively by the independent clinician.

2.4 Pharmacy Services

Prescriptions, if issued, are transmitted to third-party licensed pharmacies. You authorize UM to share your information with such pharmacies. UM does not own or control these pharmacies, and fulfillment is subject to their professional judgment and stock availability.

2.5 Consent to Communication

By using the services, you consent to receive electronic communications (email, text, in-app notifications) related to your care, prescriptions, billing, and account activity.

2.6 Data Security Acknowledgment

While UM uses security protocols, you acknowledge that no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

3. User Responsibilities & Account Obligations

3.1 Accurate Information

You agree to provide truthful, accurate, and complete information at all times. Providing false or misleading information may result in termination of your account and could put your health at risk.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and agree not to share your account. UM is not responsible for losses arising from unauthorized access caused by your failure to safeguard your credentials.

3.3 Responsible Use of Services

You agree to use the services only for personal, non-commercial healthcare purposes, provide complete medical history, and follow all instructions and safety warnings provided by clinicians or pharmacists.

3.4 Prohibited Conduct

You may not use the services to:
- engage in unlawful, fraudulent, or abusive activity;
- seek prescriptions for purposes of misuse or resale;
- or interfere with the services.

Violation of these restrictions may result in immediate termination of services.

3.5 Cooperation with Clinicians

You agree to answer questions honestly, notify your clinician of any side effects, and arrange follow-up care or lab testing when requested.

3.6 Technology Requirements

You are responsible for ensuring you have the necessary device, internet connection, and software to access telehealth services.

3.7 Payment Responsibility

You are financially responsible for all charges incurred. If payment fails, you remain liable for outstanding balances.

4. Billing, Membership, and Refund Policy

4.1 Self-Pay Basis

UM and affiliated clinicians do not accept insurance. All services are provided on a self-pay basis.

4.2 Membership Billing

By enrolling in a membership, you authorize UM to automatically bill your chosen payment method at the frequency displayed. Membership will auto-renew until canceled.

4.3 Prepaid Plans

If you purchase a prepaid plan, all charges are billed upfront and are non-refundable once the first order is processed.

4.4 Pausing or Canceling

You may pause or cancel your membership through your patient portal. If cancellation occurs after a prescription has been processed or shipped, the charge is final and medications are non-returnable. UM does not impose cancellation fees.

4.5 Refunds and Exceptions

Once medication is dispensed or shipped by the pharmacy, it cannot be returned or refunded. Service fees (e.g., consultations) are non-refundable once rendered.

4.6 Payment Authorization

By providing a payment method, you authorize UM to automatically charge all fees and taxes and retry failed payments.

5. Prescription Services & Pharmacy Fulfillment

5.1 No Guarantee of Prescription

Use of the services does not guarantee that you will receive a prescription. All prescribing decisions are made solely by independent, licensed clinicians.

5.2 Prescription Transmission

If a prescription is appropriate, it will be electronically transmitted to a third-party licensed pharmacy.

5.3 Compounded Medications

You acknowledge that some prescriptions may be filled by compounding pharmacies and that compounded medications are not FDA-approved. Risks and benefits will be discussed by your clinician.

5.4 Medication Availability

Medication availability may vary by pharmacy, and UM does not guarantee that any particular medication will be in stock.

5.5 Pharmacy Independence

Pharmacies are independent entities responsible for dispensing medications. UM is not liable for the professional acts, errors, or omissions of any independent pharmacy.

5.6 Prescription Transfers

Prescriptions may be transferred to a different licensed pharmacy at your request, subject to laws and clinician approval.

5.7 Patient Responsibilities

You agree to take medications ** only as prescribed** and nevershare them with others.

5.8 Controlled Substances

UM generally does not facilitate prescriptions for controlled substances.

6. Risks, Side Effects, and Important Safety Information

6.1 General Safety Disclaimer

All medications carry potential risks and side effects. Information provided by UM is educational only and not a substitute for direct medical advice.

6.2 Compounded Products

Compounded medications are not reviewed or approved by the U.S. Food and Drug Administration (FDA) for safety or efficacy.

6.3 Categories of Therapies

UM and its network clinicians may prescribe therapies in categories such as weight loss, peptides (investigational), anti-aging, hormones & sexual health, brain health, and wellness & infusions. Each category carries distinct risks, side effects, and contraindications (as detailed in the original document).

6.4 Patient Duties

You must disclose your full medical history and medication list, report side effects promptly, and follow dosing instructionsexactly.

6.5 Emergency Protocol

The services are not appropriate for medical emergencies. If you experience severe side effects or a life-threatening emergency, call 911immediately.
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7. Privacy, Data Use, and HIPAA Compliance

7.1 Privacy Commitment

UM is committed to protecting your protected health information (PHI) and complies with applicable privacy laws, including HIPAA.

7.2 Use and Disclosure of PHI

You authorize UM and affiliated clinicians to use and disclose your PHI as necessary to provide care, process prescriptions, and operate the platform. Your information will not be sold to third parties for marketing purposes.

7.3 Patient Rights

You have the right to access, obtain a copy of, and request corrections to your medical records.

7.4 Electronic Communications

You consent to the use of email, sms, phone, and portal messaging for administrative and care notices.

7.5 Data Security

UM uses encryption and safeguards, but you acknowledge the
inherent risks of online communication.

7.6 Third-Party Links and Services

UM is not responsible for the privacy practices or security measures of linked third parties (e.g., labs, pharmacies).

7.7 Privacy Policy

These terms incorporate by reference the Unfiltered Medicine Privacy Policy.

8. Intellectual Property & Content Ownership

8.1 Unfiltered Medicine Content

All content, graphics, and materials provided through the services (“UM content”) are the exclusive property of Unfiltered Medicine or its licensors and are protected by copyright and trademark laws.

8.2 Limited License

UM grants you a personal, limited, non-transferable, revocable license to use the services and UM content solely for your personal, non-commercial healthcare use.

8.3 Trademarks

All UM names, logos, and slogans are trademarks of UnfilteredMedicine.

8.4 User-Generated Content

If you submit content (e.g., testimonials), you grant UM a worldwide, royalty-free, perpetual license to use, reproduce, and display that content for lawful purposes.

8.5 Copyright Complaints (Dmca)

You may send a notice under the digital millennium copyright act (dmca) if you believe content infringes your copyright.

9. Prohibited Conduct & Acceptable Use

9.1 General Obligation

You agree to use the services responsibly, ethically, and only for lawful purposes.

9.2 Prohibited Conduct

You may not use the services to: provide false information, impersonate others, seek prescriptions for misuse, share medications, violate laws, or interfere with the platform's functionality.

9.3 Controlled Substances and Misuse

Misuse, diversion, or unlawful distribution of prescribed medications is strictly prohibited and may result in immediate termination and reporting to law enforcement.

9.4 Acceptable Use

You may use the services only to access healthcare consultations and manage your personal health needs.

9.5 Enforcement

UM reserves the right to suspend or terminate accounts engaged in prohibited conduct and cooperate with law enforcement.

10. Disclaimers of Warranties & Limitation of Liability

10.1 No Warranties

The services are offered “as is” and “as available,” without warranties of any kind. UM expressly disclaims all warranties of merchantability and fitness for a particular purpose.

10.2 Limitation of Liability

To the maximum extent permitted by law, UM shall not be liable for any indirect, incidental, consequential, or punitive damages. In no event shall the total liability of UM exceed the greater of: (a) the amounts you paid to UM in the six (6) months prior to the claim, or (b) one hundred dollars ($100).

11. Indemnification

You agree to defend, indemnify, and hold harmless Unfiltered Medicine (UM) and its affiliates from and against any and all claims, actions, demands, liabilities, damages, and expenses (including attorneys’ fees) arising out of or related to your use of the services, violation of these terms, or misuse of medication.

12. Dispute Resolution, Governing Law & Arbitration

12.1 Governing Law

These terms are governed by the laws of the State of Texas.

12.2 Mandatory Arbitration

You and Unfiltered Medicine (UM) agree that any dispute arising out of or relating to these terms or the services shall be resolved exclusively through final and binding arbitration conducted by the American arbitration association (AAA). The arbitration shall be held in Austin, Texas.

12.3 Waiver of Jury Trial and Class Actions

By agreeing to arbitration, you and Unfiltered Medicine (UM)waive the right to a jury trial or to participate in a class action or representative proceeding. Disputes will be resolved only on an individual basis.

12.4 Small Claims Exception

This section does not prevent either party from bringing an individual action in small claims court.

12.5 Time Limit To Bring Claims

Any claim or cause of action related to these terms or the services must be filed within one (1) year after the claim arises, or itis permanently barred.

12.6 Injunctive Relief

Either party may seek temporary injunctive relief from a court to protect intellectual property rights.

13. Termination of Services & Survival of Terms

13.1 Termination by UM

UM may suspend or terminate your access to the services at any time, with or without cause, and with or without prior notice.

Reasons for termination may include, but are not limited to:
- Violation of these terms or applicable law;
- Fraudulent, abusive, or harmful conduct;
- Non-payment or chargeback of fees;
- Misuse, diversion, or unauthorized distribution of medications;
- Conduct that poses a risk to patient safety, public health, or the reputation of UM.

13.2 Termination by You

You may stop using the services and close your account at any time by contacting customer support. Termination does not relieve you of any outstanding financial obligations, nor does it guarantee a refund except as expressly provided in section 4 (billing, membership, and refund policy).

13.3 Effect of Termination

Upon termination, your right to use the services immediately ceases. UM is not liable for loss of access to health data or services once your account is terminated, except as required by law.

13.4 Survival of Terms

The following sections of these terms will survive any termination or expiration of your use of the services: section 6 (risks, side effects, and important safety information), section 7 (privacy, data use, and HIPAA compliance), section 8 (intellectual property & content ownership), section 9 (prohibited conduct & acceptable use), section 10 (disclaimers of warranties & limitation of liability), section 11(indemnification), section 12 (dispute resolution, governing law &arbitration), and this section 13.

14. Modifications To Terms & Services

14.1 Changes To Terms

UM reserves the right to modify or update these terms at anytime. If material changes are made, UM will provide notice by:
- Posting the updated terms on the website or within the platform;
- Updating the “last updated” date at the top of the terms;
- and Providing additional notice (such as email) where legally required.

Your continued use of the services after any modification constitutes your acceptance of the revised terms. If you do not agree to the new terms, you must stop using the services and close your account.

14.2 Changes To Services

UM may change, suspend, or discontinue any aspect of the services at any time, including features, functionality, or pricing. UM shall not be liable to you or any third party for modification, suspension, or discontinuation of the services.

14.3 Updates To Clinical Offerings

Specific therapies, medications, or formulations may be updated, substituted, or discontinued as medical practices and regulations evolve. UM does not guarantee that any particular therapy or product will remain available indefinitely.

15. Miscellaneous Provisions

15.1 Entire Agreement

These terms, together with the privacy policy and any other incorporated agreements, constitute the entire agreement between you and UM regarding the services.

15.2 Assignment

You may not assign or transfer your rights or obligations under these terms without prior written consent from UM. UM may assign or transfer its rights and obligations without restriction (e.g., in connection with a merger or acquisition).

15.3 Severability

If any provision of these terms is deemed invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

15.4 No Waiver

Failure or delay by UM to enforce any provision shall not be deemed a waiver of that provision or of the right to enforce it later.

15.5 Force Majeure

UM shall not be liable for any delay or failure in performance due to causes beyond its reasonable control, including acts of god, pandemics, power failures, or governmental actions.

15.6 Relationship of Parties

Nothing in these terms creates any partnership, joint venture, employer–employee, or agency relationship between you and UM.

16. Notices & Contact Information

16.1 Notices From UM

UM may provide notices to you by posting within the services, sending an email to the address associated with your account, or mailing to your physical address.

16.2 Notices To UM

All legal notices and official communications must be directed to:
Unfiltered Medicine 110 San Antonio Street, Ste 1015, Austin, Texas 78701
Email: info@unfilteredmedicine.com (legal notices)

16.3 Customer Support For routine questions about your subscription, billing, or clinical care coordination, please contact our support team at:
support email: info@unfilteredmedicine.com

Last updated: 2025

This Privacy Policy (“Policy”) describes how Unfiltered Medicine, LLC (“UM,” “we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use our websites, mobile applications, telehealth platform, patient portal, and related services (collectively, the “Services”).This Policy is incorporated into and made part of our Terms of Use. Capitalized terms not defined in this Policy have the meanings given in the Terms of Use.

1. Introduction & Scope

1.1 Applicability

This Policy applies to all personal information collected through our Services, including:
- Information you provide directly when creating an account, completing intake forms, communicating with clinicians, or purchasing services.
- Information collected automatically through your device (cookies, analytics, IP address, usage logs).
- Information received from third parties such as affiliated pharmacies, laboratories, and payment processors.

If you are a patient receiving telehealth services, certain health information we collect and process on behalf of independent clinicians may be considered Protected Health Information (“PHI”) subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).* When HIPAA applies, PHI will be used and disclosed only as permitted under HIPAA and our agreements with clinicians, pharmacies, and business associates.

If there is any inconsistency between this Policy and HIPAA with respect to PHI, HIPAA will control.

1.2 Washington Residents – My Health My Data Act (MHMD)

If you are a resident of Washington State, certain additional rights and disclosures apply to your Consumer Health Data, as defined by the My Health My Data Act (MHMD). Please see the Washington MHMD Addendum attached to this Policy for details.

1.3 United States Only

UM operates in the United States and our Services are intended solely for U.S. residents.
We do not target or market to residents of the European Union, United Kingdom, or other foreign jurisdictions, and we do not subject ourselves to the GDPR or UK DPA.

If you are located outside the United States, you should not use the Services.

1.4 Acknowledgment

By using the Services, you:
- Confirm that you have read and understood this Policy;
- Consent to the practices described herein; and
- Agree to the collection, use, and disclosure of your information as described.

2. Notice at Collection (California)

If you are a California resident, we are required to provide you with a clear “Notice at Collection” explaining what categories of personal information we collect, the purposes for which we use them, whether we “sell” or “share” them, and how long we retain them.

The following summarizes these requirements under the California Consumer Privacy Rights Act (CPRA).

2.1 Categories of Personal Information Collected

Identifiers: Examples include name, address, email, phone, IP address, account ID. Used for account creation, authentication, communication, order fulfillment. Not sold; may be shared with service providers. Retained for as long as your account is active, plus up to 7 years for compliance.

Protected Classifications (Optional): Examples include gender, age, date of birth (if provided for medical care). Used for clinical evaluation, treatment appropriateness. Not sold/shared. Retained as part of medical records under HIPAA/state law (7–10 years).

Commercial Information: Examples include purchase history, payment card details (processed by Stripe). Used for billing, order management, customer support. Not sold/shared. Retained for 7 years (tax/financial law).

Internet or Other Network Activity: Examples include browsing data, device type, cookies, analytics logs. Used for site functionality, analytics, fraud prevention. May be shared with advertising/analytics providers (non-PHI only). Retained for 13–24 months.

Geolocation Data: Examples include approximate city/state from IP. Used for fraud prevention, regulatory compliance, availability of telehealth. Not sold/shared. Deleted after 13 months (analytics).

Sensitive Personal Information: Examples include health-related information, PHI, diagnoses, prescriptions. Used for telehealth care, pharmacy services, compliance with HIPAA. Never sold/shared for advertising. Retained as required by HIPAA/state law (7–10 years).

Inferences: Examples include segmentation into patient groups for services (e.g., weight loss program eligibility). Used to improve services, personalize experience. Not sold/shared. Retained for varying periods depending on clinical and business needs.

2.2 Important Notes

No Sale of PHI: We do not sell or share PHI or any information covered by HIPAA.

Non-PHI Data: Limited non-health browsing/device data may be “shared” with analytics/advertising vendors. You can opt out through our cookie banner or by enabling Global Privacy Control (GPC) signals in your browser.

Sensitive Information: Sensitive data (such as health details) is collected only as necessary to deliver healthcare services, comply with law, or with your consent. It is never used for targeted advertising.

Retention: We keep personal information only for as long as necessary for the purposes described, or as required by law. See Section 8 (Data Retention) for details.

3. Categories of Information We Collect & Sources

We collect the following categories of information when you use the Services:

3.1 Information You Provide Directly

Account & Registration Information – name, email, phone, address, password.

Health Information / PHI – medical history, medications, symptoms, lab results, questionnaires, and other data you provide during telehealth visits.

Payment Information – credit/debit card number, billing details (processed securely by Stripe or similar processors; UM does not store full card numbers).

Communications – messages, emails, phone calls, or SMS you send to us or to clinicians through the platform.

Identity Verification Documents – copies of government-issued ID or other materials if required for compliance.

3.2 Information Collected Automatically

Device & Technical Data – IP address, browser type, operating system, mobile device identifiers, app version.

Usage Information – pages visited, actions taken, referring/exit pages, session times.

Cookies & Similar Technologies – pixels, SDKs, and analytics tools used for site performance, fraud detection, and (non-PHI) advertising measurement. See Cookie Notice.

Approximate Location – derived from IP address, used for state eligibility, fraud prevention, and regulatory compliance.

3.3 Information We Receive from Third Parties

Clinicians & Pharmacies – treatment notes, prescription details, pharmacy fulfillment data.
Laboratories – diagnostic test results.
Payment Processors – transaction confirmations, fraud detection data.
Marketing / Lead Generation Partners – contact information for individuals who have opted in to receive communications.
Data Enrichment Services – limited demographic or contact updates to maintain accurate records (never used for PHI profiles).

3.4 Special Note on PHI

Health information that qualifies as PHI under HIPAA is collected, used, and disclosed in compliance with HIPAA and applicable state law.
PHI is never used for targeted advertising, profiling, or cross-context behavioral ads.

4. Purposes for Using Information

We use the information we collect for the following purposes, depending on the type of data and your relationship with Unfiltered Medicine (“UM”):

4.1 Service Delivery & Account Management

To create and manage your account.
To verify your identity and eligibility to use our Services.
To schedule and conduct telehealth consultations.
To coordinate with affiliated clinicians, pharmacies, and laboratories.
To process orders, prescriptions, and payments.

4.2 Clinical Care & PHI-Specific Uses

To enable clinicians to evaluate your health, provide diagnoses, prescribe medications, and monitor treatment.
To send prescription orders to affiliated or third-party pharmacies for fulfillment.
To communicate results, care plans, and follow-up instructions.
To comply with HIPAA and applicable medical recordkeeping laws.
Note: PHI is used only for treatment, payment, and healthcare operations as permitted by HIPAA. It is not used for marketing or advertising.

4.3 Communication & Customer Support

To respond to your inquiries, requests, or complaints.
To send appointment confirmations, reminders, and account updates.
To send important safety or legal notices.
With your consent, to send marketing emails, SMS, or other communications about UM products and services.

4.4 Security, Fraud Prevention & Compliance

To monitor, detect, and prevent fraud, abuse, and unauthorized access.
To enforce our Terms of Use and comply with legal obligations.
To respond to subpoenas, regulatory inquiries, or lawful government requests.

4.5 Analytics & Improvement

To analyze usage trends and measure engagement with our Services.
To improve site functionality, user experience, and service offerings.
To develop new features, products, and clinical programs.

4.6 Advertising & Personalization (Non-PHI Only)

To deliver relevant ads and measure campaign effectiveness using non-health data (such as cookie/device data).
To personalize your website experience (e.g., showing content relevant to your state or interests).
Important: PHI and sensitive health data are never used for targeted advertising or shared with ad networks.

5. Your Privacy Rights & Choices

Depending on where you live, you may have certain privacy rights under state law. These rights are in addition to protections you already have under HIPAA for your Protected Health Information (PHI).

5.1 California (CCPA/CPRA)

If you are a California resident, you have the following rights with respect to your personal information (not including PHI, which is governed by HIPAA):
Right to Know: You may request access to the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete personal information we collected from you, subject to certain exceptions (e.g., legal obligations, medical records retention).
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: You may opt out of our “sharing” of non-PHI personal information with third parties for targeted advertising.
Right to Limit Use of Sensitive Information: You may request that we limit the use of sensitive personal information (other than as required for telehealth or pharmacy services).
Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

5.2 Virginia, Colorado, Connecticut, and Utah

Residents of these states may have similar rights, including the right to access, correct, delete, and opt out of targeted advertising or the sale of personal data.

5.3 Nevada

Nevada law allows residents to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law, but you may still submit an opt-out request.

5.4 Washington (My Health My Data Act)

Washington residents have enhanced rights over Consumer Health Data, including:
Right to access, delete, or withdraw consent for processing of Consumer Health Data.
Right to be informed about sharing or sale of Consumer Health Data (UM does not sell Consumer Health Data).
Right to withdraw consent at any time.

5.5 How to Exercise Your Rights

You may exercise your privacy rights by contacting us at:
Email: info@unfilteredmedicine.com
Phone: 512-293-0936
Mailing Address: 110 San Antonio St. Ste 1015, Austin, TX 78701

We may need to verify your identity before fulfilling your request. If we deny your request, you may appeal by replying to our denial notice. Washington residents may further escalate appeals to the Washington Attorney General’s Office.

6. Disclosures & Sharing of Information

We may disclose your information in the following ways. We do not sell PHI or Consumer Health Data.

6.1 Service Providers & Vendors

We share personal information with trusted service providers who perform services on our behalf, such as:
Payment processors, Cloud hosting providers, Customer support platforms, Analytics and fraud prevention tools.
These providers may only use your information to perform services for us and must protect it under contractual agreements.

6.2 Clinicians & Pharmacies

We disclose PHI to affiliated licensed clinicians and third-party pharmacies in order to deliver telehealth services, prescribe medications, and fulfill orders.
Clinicians and pharmacies operate independently and are responsible for their own legal and professional obligations.
We share only the minimum necessary information to enable care and fulfillment.

6.3 Laboratories & Diagnostic Partners

If you use lab testing services, we share necessary information with laboratories to process orders and deliver results.

6.4 Legal, Regulatory & Safety Obligations

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to:
Protect the rights, property, or safety of UM, our users, or the public.
Detect, prevent, or address fraud, misuse, or security issues.
Comply with applicable state or federal law (including HIPAA).

6.5 Business Transfers

If UM is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will provide notice if your personal information becomes subject to a materially different privacy policy.

6.6 Advertising & Analytics Partners (Non-PHI Only)

We may share limited, non-health personal information (e.g., cookie/device identifiers) with advertising or analytics partners to measure site performance and marketing effectiveness.
We do not share or sell PHI for advertising.
You may opt out of such sharing as described in Section 5.

7. Data Security & Safeguards

We take the security of your information seriously. While no system is 100% secure, we implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

7.1 Administrative Safeguards

Access to PHI is limited to authorized personnel and clinicians who need it to perform their duties.
Workforce members receive training on privacy and HIPAA compliance.
Policies and procedures are maintained to respond to security incidents and breaches.

7.2 Technical Safeguards

Data is encrypted in transit and at rest using industry-standard protocols.
Secure authentication, firewalls, and intrusion detection tools are used to protect our systems.
Session timeouts and audit logs help monitor access and prevent misuse.

7.3 Physical Safeguards

Data centers used by our vendors employ physical security measures, including restricted access and environmental protections.
Paper records (if any) are stored securely and disposed of using appropriate destruction methods.

7.4 Breach Notification

In the event of a data breach involving your personal information or PHI, we will notify you and applicable regulators as required by HIPAA, state law, or other applicable law. Our goal is to provide notice promptly, and in no case later than 60 days after discovery, unless a shorter period is required by law.

7.5 Your Responsibilities

You are responsible for maintaining the security of your own account credentials, devices, and internet connection. Please notify us immediately at info@unfilteredmedicine.com if you believe your account has been compromised.

8. Data Retention & Deletion

We retain your information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal requirements, resolve disputes, and enforce our agreements.

8.1 Protected Health Information (PHI)

Medical records and PHI are retained in accordance with federal HIPAA requirements and applicable state medical record retention laws.
Generally, this means records are kept for at least 6 years from the date of creation or last use, unless state law requires a longer period (some states require up to 10 years or more).

8.2 Personal Information (Non-PHI)

Account data, communications, and transaction history are retained as long as you maintain an account with us.
If you close your account, we may retain certain information for legal, regulatory, fraud prevention, or business continuity purposes.

8.3 Cookies & Tracking Data

Cookie and device data are retained according to the lifespan of the cookie (see our Cookie Notice).
Some cookies are session-based and expire when you close your browser; others may persist for up to 24 months unless you delete them.

8.4 Deletion Requests

You may request deletion of personal information (non-PHI) by contacting us at info@unfilteredmedicine.com.
Requests to delete PHI will be handled in compliance with HIPAA and medical record retention laws, which may limit deletion in certain cases.
When deletion is not possible (for example, due to legal obligations), we will de-identify or anonymize information where feasible.

8.5 Aggregated & De-Identified Data

We may retain de-identified or aggregated information that cannot reasonably be used to identify you, even after you request deletion.

9. Sub-processors & Third-Party Vendors

To deliver our Services, we rely on trusted third-party vendors (“sub-processors”) who process personal information on our behalf.

9.1 Categories of Vendors We Use

We may engage vendors to provide services such as:
Cloud hosting & infrastructure (e.g., data centers, storage providers), Communication services (e.g., SMS platforms, email delivery), Payment processors (e.g., secure billing and subscription management), Analytics providers (e.g., website traffic and performance tools), Customer support platforms (e.g., ticketing and chat systems), Laboratory and pharmacy partners (for prescriptions and testing services)

9.2 Vendor Obligations

Vendors may only use information as necessary to provide services to us.
Vendors are contractually required to maintain security and confidentiality standards consistent with HIPAA (for PHI) and applicable privacy laws (for non-PHI).
Vendors must notify us in the event of a data breach affecting your information.

9.3 Transparency

We maintain an updated list of sub-processors available upon request. You may contact us at info@unfilteredmedicine.com to request a current copy.

9.4 Changes to Vendors

If we materially change the types of vendors we use (for example, adding a new advertising partner or replacing a core cloud provider), we will update this Policy and, where legally required, notify you in advance.

10. Cookies, Tracking Technologies & Online Advertising

We use cookies and similar technologies (such as pixels, SDKs, and device identifiers) to help operate our Services, measure performance, and improve user experience.

10.1 Types of Cookies & Technologies

Strictly Necessary – Required for core functionality (e.g., login, security, transactions).
Functional / Preference – Remember your settings and preferences.
Performance / Analytics – Collect aggregated data to understand how our Services are used.
Advertising / Targeting (Non-PHI Only) – Used to deliver relevant ads or measure marketing campaigns. We never use PHI or Consumer Health Data for advertising.

10.2 Consent & Choices

On first visit, you may be presented with a cookie banner to manage preferences. You may disable cookies through your browser settings. You may opt out of targeted advertising cookies through our Cookie Notice or by enabling Global Privacy Control (GPC) signals, where legally required.

10.3 Third-Party Partners

We may allow third-party partners (such as analytics or advertising providers) to set cookies or similar technologies on your device.
These partners may collect limited non-health personal information.
They are contractually prohibited from using PHI or Consumer Health Data for advertising purposes.

10.4 Retention

Session cookies expire when you close your browser.
Persistent cookies may remain for up to 24 months, unless you delete them.
See our Cookie Notice for more details.

10.5 “Do Not Track”

Our Services do not currently respond to browser “Do Not Track” signals. We do, however, honor legally required opt-out mechanisms such as Global Privacy Control.

11. Communications, Marketing & Consent (Email/SMS)

11.1 Service Communications

By creating an account or using our Services, you may receive transactional communications, such as:
Appointment reminders, Prescription and shipping updates, Account security alerts, Administrative notices about your subscription or Services.
These communications are considered essential to providing care and cannot generally be opted out of.

11.2 Marketing Communications

With your consent, we may send promotional messages (by email, SMS, or phone) about services, products, or programs that may be of interest to you.
Consent for marketing communications is not required to use our Services.
You can withdraw your consent at any time by using the opt-out mechanism provided (e.g., “unsubscribe” links in emails or “STOP” replies for SMS).

11.3 TCPA & SMS Disclosure

By providing your phone number, you consent to receive SMS messages related to your use of the Services, including reminders and promotions (if opted in).
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of marketing texts. Reply HELP for assistance.
Carriers are not liable for delayed or undelivered messages.

11.4 Consent Records

We maintain records of your communication preferences and opt-ins to ensure compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws.

11.5 Sensitive Information

We do not include sensitive medical information or PHI in marketing messages. Limited clinical information may appear in service communications (such as prescription or appointment reminders), consistent with HIPAA and applicable law.

12. Automated Decision-Making & Profiling

12.1 Use of Automated Systems

We may use automated systems, algorithms, or AI tools to support certain functions of our Services, such as:
Screening for duplicate accounts or fraudulent activity
Assisting with appointment scheduling
Supporting customer service (e.g., chatbots)
Suggesting relevant non-clinical resources or programs

12.2 No Solely Automated Clinical Decisions

We do not use automated systems to make clinical or medical decisions about your care.
All prescribing and clinical determinations are made exclusively by licensed clinicians.
Automated tools may support clinicians by providing information or workflow assistance, but clinicians retain final decision-making authority.

12.3 Your Rights

Depending on your state of residence (e.g., California, Colorado, Virginia), you may have the right to:
Request information about the use of automated decision-making related to your personal information.
Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.
Appeal decisions you believe were unfairly influenced by automated processing.

To exercise these rights, contact us at info@unfilteredmedicine.com or call 512-293-0936.

13. Children’s & Teen Privacy

13.1 Children Under 13

Our Services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If we become aware that we have inadvertently collected information from a child under 13, we will delete it as required by the Children’s Online Privacy Protection Act (COPPA).
Parents or guardians who believe we may have collected such information should contact us at info@unfilteredmedicine.com.

13.2 Teen Users (13–17)

For patients between 13 and 17 years of age:
Access to Services may require parental or guardian consent, depending on state law.
Certain states grant minors specific rights to consent to care (e.g., reproductive health, mental health, gender-affirming care). Where applicable, UM follows those state requirements.
We treat all information about minors with heightened sensitivity and will not use it for advertising or non-clinical profiling.

13.3 Marketing Restrictions

We do not knowingly target or sell any information about children or teens for marketing or advertising purposes.
PHI and Consumer Health Data are never shared with advertising platforms, regardless of user age.

14. International Users Disclaimer

14.1 U.S.-Only Services

Our Services are intended only for individuals located within the United States.
We do not offer or market our Services to individuals in the European Union, the United Kingdom, or any other jurisdiction outside the U.S.
We do not target or knowingly collect information from international users where the General Data Protection Regulation (GDPR), UK GDPR, or other non-U.S. privacy laws would apply.

14.2 Data Location

All personal information and Protected Health Information (PHI) are stored and processed in the United States, subject to U.S. federal and state law.

14.3 No International Rights or Remedies

By using the Services, you acknowledge and agree that:
You are subject exclusively to U.S. law.
Non-U.S. privacy rights (such as GDPR or UK GDPR rights) do not apply to your use of the Services.
We disclaim all responsibility for compliance with laws outside the United States.

15. Policy Changes & Updates

15.1 Right to Revise

We may update or revise this Privacy Policy (and any related addenda, such as the Washington MHMD Addendum or Cookie Notice) from time to time to reflect:
Changes in law or regulation, Updates in our business practices or technology, New services or product offerings, Feedback from regulators or patients.

15.2 Notice of Changes

If we make material changes, we will notify you by:
Posting the revised Privacy Policy on our website with a new “Last Updated” date. Providing notice by email or within your account, when appropriate.

15.3 Effective Date of Changes

All changes are effective on the date posted, unless otherwise required by law. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Policy.

15.4 Archiving

We maintain version history of prior Privacy Policies upon request, so you may review the evolution of our practices.

16. Contact Information & Privacy Officer

16.1 Privacy Officer

We have appointed a Privacy Officer to oversee compliance with this Policy, HIPAA, and applicable state privacy laws.  
Privacy Officer – Unfiltered Medicine  
Email: info@unfilteredmedicine.com  
Phone: 512-293-0936  
Mailing Address: 110 San Antonio St. Austin, TX 78701

16.2 Exercising Your Rights

To submit a privacy request, including access, correction, deletion, or appeal of a prior request:
Email us at info@unfilteredmedicine.com with “Privacy Request” in the subject line; or
Call us at 512-293-0936.
We will respond to verified requests within the time required by law (generally 45 days, with an extension if permitted).

16.3 Appeals & Escalation

If we deny your request and you disagree, you may:
File an appeal with us by emailing info@unfilteredmedicine.com with “Privacy Appeal” in the subject line.
If you remain dissatisfied, you may escalate to your state’s Attorney General or relevant regulator, as provided under applicable law.

16.4 Questions

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer via email at info@unfilteredmedicine.com.